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analytics and reporting
asked in Users
Do calls that come in while on DND count as a missed callWe are wondering if a call comes through a line (single user, extension, not a call queue) while it is on DND does it co...
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Sep 15, 2022 at 1:05pm
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asked in Users
DND ReportIs there a report that lists by agent the time they spend in DND?...
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Sep 14, 2022 at 12:00pm
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asked in Users
Number of answered outbound callsLOB Analytics gives me the number of inbound calls answered, and the number of outbound calls connected. I'm looking...
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Sep 2, 2022 at 10:18am
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asked in Users
How can you schedule a report to be sent via email on calls made in a given time period?Trying to setup a recurring/scheduled report to be sent via email (.exls format) to a set email address on a weekly basi...
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Aug 29, 2022 at 9:39am
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asked in Developers
Incoming calls and handled callsHello, I am looking at reporting on call numbers for a particular skill.There are 857 incoming calls (minus 29 pre-queue...
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Aug 25, 2022 at 12:13am
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asked in Developers
Analytic API Interactive API Reference only can see myselfHi, When I try to use Interactive API reference for calling Analytic API, I can only see myself in the outcome as follow...
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Aug 2, 2022 at 10:06pm
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asked in Developers
Analytics API, users performance reports, queue calls filterI'm trying to get the performance reports through analytics api.I need the "Users" reports and want to app...
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Jul 28, 2022 at 5:58am
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asked in Users
Call Details for Calls Outside of Service LevelIs there a report that shows the details around all calls that are outside of Service Level? Looking for Time of the ca...
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Jul 21, 2022 at 9:52am
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asked in Users
Service Level Calculation : When Does The Clock Start?At what point in a call does the Service Level calculation start? Does it include the time the customer spends in the I...
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Jul 21, 2022 at 9:49am
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asked in Users
Call Recordings by UserI'm wondering if there's a report by agent I could run so that I can easily access their call recordings for my ...
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Jul 21, 2022 at 7:31am
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1
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